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NEW MACBOOK PRO KEYBOARD STICKING MAC
Of course, the rep tried to couch the issue as a small bug, saying "The vast majority of Mac notebook customers are having a positive experience with the new keyboard." The complaints got so vocal, in fact, that Apple wound up apologizing, telling the Wall Street Journal, "We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry." Dual class action lawsuits ( 1, 2) have accused Apple of using these keyboards despite knowing their inherent issues. Instead of keys no longer working, certain keys - such as the E key and the spacebar - have been inserting two E's or spaces for each click. I even saw a colleague speedily hitting the spacebar on their MacBook Pro, trying to make it work again, to no avail.įor some, though, the MacBook’s keyboards are facing another issue entirely. We have experienced similar issues at the Laptop Mag office, as Editor in Chief, Mark Spoonauer wrote, "key presses don’t register on the first try, forcing me to strike the keys with more force." A 2018 report stated that 11.8 percent of 2016 MacBook Pros experienced a key fail, nearly two times the 6 percent failure rate from 2015. When small particles get stuck in those switches - specifically in the hinges at the top and bottom of each switch - keys stop working. While the architecture of the switch appears to be the same, the company has reportedly switched a material in the switches, for greater reliability - to stop keys from getting stuck or emitting unintended double clicks. In May 2019, Apple rolled out new MacBook Pros, which feature a change to the Butterfly key switches. Apple itself didn't promote this change at the product's unveiling, though it did mention this generation of key was supposed to be quieter. In 2018, an iFixit teardown report showed that Apple had introduced a thin, rubbery membrane layer in the keyboard, ostensibly to keep dust out. MORE: Apple Patents Glass MacBook Keyboard That Bends Under Your. Unfortunately, this super-slimmed down design is still large enough for small particles to get lodged in the hinges of said 'wings,' (as seen in this video) and sometimes that detritus dislodges when you apply force. Apple continued to use these switches in all of the MacBook Pro and MacBook Air laptops released since 2015, iterating them slightly for increased stability or less noise.